VICTORY!! (drivers license data outsourced to Mexico)

Published: Jul 30, 2007
Author: john & Ken
Post Date: 2007-07-30 21:15:03 by calcon

 Press Release from Superior Court of California County of Orange:

The Court and Cal Coast Data Entry Amend Contract All Data Entry of Traffic Citations will be done at its Facilities in Cerritos, California and Phoenix, Arizona

Santa Ana – Effective immediately, data input of traffic citations will no longer be done at the Nogales, Mexico facility. The Court has found a solution by renegotiating its contract for traffic data entry with Cal Coast Data Entry, Inc. (CCDE).

The public’s confidence and peace of mind regarding the security of their information is paramount to the Court. The Court and CCDE worked together and mutually agreed to amend the contract for data entry to be done at their Cerritos, California and at their Phoenix, Arizona facilities. It is expected that the facilities will be ready for data entry of traffic citations by Friday, August 3, 2007. At the Court’s request, records will no longer be sent to Nogales, Mexico for data entry.

Wow, that was quick!  Their offices must have been bombarded with protests. 

Resourcing jobs back to America!  That is a good trend.

1 down millions more to go,

SovereignMan

SovereignMan said:

Resourcing jobs back to America!  That is a good trend.

1 down millions more to go,

SovereignMan

We eat the elephant, one bite-at-a-time...

This is great news.  Outsourcing is turning out to not only be a security threat but just a pain in the butt in general.  In my line of work, I deal with customers that interact regularly with outsourced call centers.  I constantly hear the complaints of not being able to understand them and I routinely go on bogus orders because the outsourced employees sale stuff that customers explicitly said they do not want just to get a bonus or meet a quota.  It's time for America to take back our jobs and our security and this is definitely a step in the right direction.

mdbonjr said:

This is great news.  Outsourcing is turning out to not only be a security threat but just a pain in the butt in general.  In my line of work, I deal with customers that interact regularly with outsourced call centers.  I constantly hear the complaints of not being able to understand them and I routinely go on bogus orders because the outsourced employees sale stuff that customers explicitly said they do not want just to get a bonus or meet a quota.  It's time for America to take back our jobs and our security and this is definitely a step in the right direction.

Sigh...it sure seems like most of the jobs are either being "insourced" by illegal aliens or "outsourced" to other countries, just what jobs ARE we supposed to be doing???  Is there an elected official who cares??

I am thinking if I was in that county in CA I would be finding out WHO was making those outsourcing decisions and make sure they never made them again by getting them out of the job!!

blaze77535 said: I wonder if the company is owned by Mexicans.

A very good point!

We now know about that, thanks to John and Ken.  What other similar deals DON'T we know about?

What individual(s) in the Orange County Superior Court were responsible for this?  That's where this story needs to go in order to reveal any other back room deals as yet unknown.

Perhaps if one cared to investigate suspects in this fiasco, connections to the minicipal authorities in the Sanctuary City of Santa Ana would be a good place to start.

Thanks Jason.

Posted: July 28, 2007
1:00 a.m. Eastern

The http://www.occourts.org/geninfo/phone... color="#0000ff">Orange County Superior Court in California is outsourcing the processing of traffic tickets to a California company that sends the information through a Nogales, Mexico, subsidiary, raising public concerns of identity theft and complaints of language problems that allegedly lead to months of administrative errors in processing paperwork.

The controversy broke this week on KFI AM-640's popular http://www.johnandkenshow.com/"> color="#0000ff">John and Ken radio show when an unidentified law enforcement officer called the show and broke the news.

Many listeners of the show were outraged to learn information from traffic citations was being sent to Mexico, where Mexican workers had complete access to a driver's personal information.

The next day, calls and e-mails from angry listeners besieged the http://www.oc.ca.gov/supervisors/supe... color="#0000ff">Orange County Board of Supervisors.

In a first attempt to stem the growing controversy, the Orange County Superior Court issued a press release affirming that since March 2006 the court has outsourced the processing of traffic ticket citation data to http://www.ccde.com/"> color="#0000ff">Cal Coast Data Entry, Inc., a company headquartered in Cerritos, Calif.

The Cal Coast website affirms that the company operates an office in Nogales, Data Center de Nogales.

The Orange County Superior Court press release further explained that Cal Coast scans Orange County traffic tickets electronically in its California office, but the data is transferred electronically in encrypted form to the company's Nogales facility where the data is entered into a computerized database by Mexican workers.

The court's press release tried to reassure the public that Cal Coast's Nogales facility is a secure, state-of-the-art facility with 24-hour-a-day, 7-day-a-week security guards, as well as video cameras and facility access restricted to badge holders.

According to the website of the Orange County Superior Court, it has the responsibility to process traffic citations for law enforcement agencies in Orange County, not the Orange County Board of Supervisors.

Later, Orange County Supervisor http://bos.ocgov.com/fourth/index.asp... color="#0000ff">Chris Norby made an on-air appearance by telephone on the John and Ken Show, again attempting to deflect the criticism.

Norby explained to the radio audience that the Orange Superior Court was responsible for the Cal Coast contract, not the Orange County Board of Supervisors.

On air, Norby affirmed that complete driver and vehicle information that was included on the traffic citations was being sent to the Cal Coast office in Nogales, including driver's license numbers, driver's addresses, vehicle license plate numbers, and vehicle identifications.

"The County Board of Supervisors has no control over this contract," Norby told the radio audience, "and we are just as concerned as your listeners are."

"This is obviously sensitive information," Norby said in the radio interview, expressing his own outrage. "Driver license information has to be kept as closely guarded as possible and outsourcing this kind of information out of the country is something that this Board would never support."

Norby told the radio audience he had discussed the situation with Mike Duval, the California State Assemblyman in north Orange County. He said Duval expressed interest in having the California state legislature sponsor legislation to prevent outsourcing California driver's license information to Mexico in the future.

Callers to the show complained that they were experiencing months of delays and numerous errors due to language difficulties in tracking down where their traffic tickets were, making sure the tickets were registered in the Orange County Superior Court database, and in correcting data entry errors that were showing up in the tickets at court.

Cal Coast declined comment on the situation.

Vemmaguy: I have been receiving calls lately from mortgage companies/bankers letting me know they can lower my mortgage payments but before they move forward they needed to verify some information.  Of course I will not give any personal information to anybody but just for curiosity I asked this lady where she was calling me from since according to my caller I.D. it does not show any information or number about her company and she said I am calling you from India.  So, yes, I wouldn't be surprise our medical and banking information goes to Mexico, Vietnam, India or who knows where. 

AOL and Symantic (Norton) both outsourced their customer service to India quite a while back.

AMERICA on line.............